Politique de remboursement

 

Last Updated: June 19, 2026

At Mediworker Wellness, we stand behind the quality of every device we manufacture. Every order includes free shipping, and we want you to feel confident when purchasing from us.

If you are not satisfied with your purchase for any reason, you may request a return within 30 days of delivery. To be eligible for a refund, the product must be returned in like-new condition and include all original accessories, charging cables, manuals, and packaging.

For hygiene and safety reasons, any sealed components, accessories, straps, pads, or other skin-contact items must remain unopened and in their original sealed packaging to qualify for a return.

Proof of purchase, including your order number or receipt, is required for all return requests.

1. How to Start a Return

To initiate a return, please contact us at zeusnhera.mediworker@gmail.com and include:

  • Your order number

  • The reason for your return request

  • Any relevant photos, if applicable

Our customer support team will review your request and provide return authorization and shipping instructions within 1–2 business days.

Because shipping to customers is provided free of charge, return shipping costs are the responsibility of the customer unless the return is the result of a confirmed manufacturing defect.

Returns sent without prior authorization may be refused and returned to the sender.

2. Defective or Malfunctioning Products

If you believe your device is defective, damaged, or not functioning properly, you must first submit clear photo and/or video evidence of the issue to zeusnhera.mediworker@gmail.com.

Claims submitted without sufficient documentation may not be reviewed or approved.

After reviewing the evidence, our technical support team will determine the appropriate resolution, which may include:

  • Troubleshooting assistance

  • Product replacement

  • Repair under warranty

  • Return authorization for refund

3. Warranty Coverage

Every Mediworker device is covered by a 1-Year Limited Warranty against manufacturing defects from the original date of purchase.

Warranty claims are evaluated separately from standard return requests and require photo and/or video evidence of the reported issue.

The warranty does not cover:

  • Normal wear and tear

  • Cosmetic damage

  • Damage caused by misuse, abuse, accidents, improper storage, or unauthorized modifications

  • Damage resulting from failure to follow product instructions

4. Refund Processing

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method used during purchase within 5–10 business days. Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products returned more than 30 days after delivery

  • Products returned without prior authorization

  • Gift cards

  • Clearance or final-sale items

  • Products that are damaged due to misuse or improper handling

  • Products returned in heavily used, damaged, altered, or unsanitary condition

6. Important Notice

Individual experiences and wellness outcomes may vary from person to person.

Refund requests based solely on personal expectations, subjective experiences, or perceived lack of wellness benefits are not considered evidence of a product defect and may not qualify for a refund under this policy.

7. Contact Us

If you have any questions regarding returns, refunds, or warranty claims, please contact:

zeusnhera.mediworker@gmail.com

We are committed to providing prompt and professional customer support and will do our best to resolve any concerns quickly and fairly.